Terms of Service

About These Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("Parent," "you") and Luz & Grace LLC, an Idaho limited liability company ("Company," "we," "us"). By subscribing to The Amy Grace Letters or using our website at luzandgrace.com, you agree to these Terms on behalf of yourself and any minor you enroll as a recipient.

If you do not agree to all of these Terms, please do not subscribe or use our service.

The Service

The Amy Grace Letters is a monthly subscription service. For $12 per month, your teenager (ages 13–18) receives two physical mailings delivered to the address you provide. Each mailing includes a personalized letter, a small creative activity, and a small encouragement item (such as a bookmark, sticker, or card).

Content is tailored to three age groups: 13–14 (early adolescence), 15–16 (middle adolescence), and 17–18 (late adolescence).

Important: This Is Not Therapy, Counseling, or Medical Advice

We care deeply about your teen. That's why we need to be completely clear about what this service is, and what it is not.

The Amy Grace Letters is a general wellness and encouragement service. It provides supportive correspondence meant to help teens feel seen and less alone. It is not:

• Mental health treatment, therapy, or counseling of any kind
• A diagnosis or assessment of any mental health condition
• Professional medical, psychological, or psychiatric advice
• A substitute for care from a licensed mental health professional
• A crisis intervention or suicide prevention service
• A monitoring service that assesses or tracks your teen's mental health

No professional relationship is created by this service. Receipt of The Amy Grace Letters does not establish a therapist-patient, doctor-patient, counselor-client, or any other professional relationship between us and your teen or your family.

Our letters are not designed to treat, cure, or prevent any mental health condition, including but not limited to depression, anxiety, suicidal ideation, self-harm, eating disorders, or post-traumatic stress. We make no representations or warranties that our content will improve any specific mental health outcome.

Who This Service Is For (and Who It Isn't)

The Amy Grace Letters is designed for teens ages 13–18 who may benefit from additional encouragement and connection in their daily lives.

This service is not appropriate for any teen who is:

• Currently experiencing a mental health crisis
• Having active thoughts of suicide or self-harm
• Undergoing treatment for a serious mental health condition that requires professional oversight
• Experiencing acute trauma, grief, or emotional distress that requires professional support

If any of these apply to your teen, we encourage you to seek professional mental health care. Our letters are not equipped to provide the level of support your teen needs and deserves in those circumstances.

Emergency & Crisis Resources

If your teen or anyone in your family is in immediate danger, experiencing a mental health emergency, or having thoughts of suicide or self-harm, do not rely on this service. Take immediate action:

Every letter we send includes crisis resources presented in a warm, non-alarming way. However, our service does not monitor your teen's response to our letters and cannot detect or respond to a crisis.

Eligibility & Parental Acknowledgment

By subscribing, you represent and agree that:

• You are at least 18 years old
• You are the parent or legal guardian of the teen(s) enrolled as recipients
• You have the legal authority to agree to these Terms on behalf of yourself and the minor recipient
• You authorize us to mail content to the address you provide
• The information you provide (teen's first name, age group, mailing address) is accurate
• You understand this service provides general encouragement content, not professional mental health treatment
• You are and will remain responsible for your teen's mental health care, supervision, and wellbeing
• You will seek professional mental health support for your teen if they show signs of depression, self-harm, suicidal ideation, or other serious mental health concerns
• You understand that our content may not prevent or address loneliness, sadness, depression, or any other emotional or mental health experience
• You understand that this service does not monitor or assess your teen's mental health in any way

Only parents or legal guardians may create subscriptions. Teens cannot sign themselves up.

How Our Content Is Created

We believe in transparency about how we make what we send your teen.

The letters and activity materials are created using artificial intelligence (AI) language models that have been developed with extensive knowledge of evidence-based adolescent psychology, therapeutic safety frameworks, and age-appropriate communication.

Every piece of content is safety-checked against clinical best practices in adolescent mental health before it is printed and mailed. This process is designed to help ensure that what reaches your teen is emotionally safe, age-appropriate, and grounded in research.

Our content is not created or reviewed by licensed therapists, psychologists, counselors, or other mental health professionals. We are transparent about this because your trust matters more than marketing language. While our AI tools draw on extensive psychological research, AI-generated content has inherent limitations and may not be appropriate for every teen in every circumstance.

Subscription & Billing

In accordance with Idaho Code § 48-603G and the federal Restore Online Shoppers' Confidence Act, here are your billing terms clearly stated:

• Price: $12.00 per month
• Billing: Your subscription automatically renews on the same date each month
• Payment method: The credit or debit card you provide at signup, processed by Stripe
• Charges continue each month until you cancel

By subscribing, you expressly consent to recurring monthly charges of $12.00 to your payment method. We will not charge you without this consent.

If we ever change our pricing, we will notify you by email at least 30 days before the new price takes effect. You may cancel before the change if you prefer.

How to Cancel

You may cancel your subscription at any time. Cancellation is easy and free — no phone calls required, no guilt trips, no fees:

• By email: Send a cancellation request to amygrace.ceo@gmail.com
• Online: Through your Stripe customer portal (link provided in your welcome email)

Cancellation takes effect at the end of your current billing period. You will not be charged again after cancellation. If a mailing has already been prepared for your current billing period, it will still be delivered.

We process cancellation requests within 3 business days.

Assumption of Risk

You acknowledge that you are using this service at your own discretion and risk. You understand and agree that:

• General encouragement content may not be effective for, or appropriate to, every teen's individual circumstances
• Wellness content cannot replace the judgment, assessment, or care of a licensed mental health professional
• Teens may respond to written content in ways that are unpredictable, and we cannot anticipate or control those responses
• You assume all risks associated with your teen's receipt of and engagement with our materials

Release & Hold Harmless

To the fullest extent permitted by applicable law, you agree to release, discharge, and hold harmless Luz & Grace LLC, its owner, members, managers, employees, agents, and contractors from any and all claims, demands, causes of action, damages, losses, costs, and liabilities of any kind, whether known or unknown, suspected or unsuspected, arising out of or in connection with:

• Your teen's receipt of, response to, or engagement with our content
• Any mental health outcome, emotional experience, or behavior of your teen during or after receiving our materials
• Any claim that our content contributed to, failed to prevent, or was inadequate in addressing any mental health condition, emotional distress, self-harm, or harm of any kind
• Your decision to enroll your teen in this service in lieu of, or in addition to, professional mental health care

This release does not apply to claims arising from our gross negligence, willful misconduct, fraud, or violation of law.

Limitation of Liability

To the fullest extent permitted by Idaho law:

• The Amy Grace Letters and all content are provided "as is" and "as available" without warranty of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement
• We do not warrant that our content will meet any specific needs, produce any particular results, or be suitable for any individual teen's circumstances
• We shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages of any kind, including but not limited to damages for emotional distress, mental anguish, loss of companionship, loss of enjoyment of life, or any harm arising from the use of or inability to use our service
• Our total aggregate liability to you for any and all claims arising from or related to this service shall not exceed the total amount you have paid for your subscription in the twelve (12) months immediately preceding the event giving rise to the claim

These limitations do not apply to claims arising from our gross negligence, willful misconduct, fraud, or violation of applicable law.

Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Luz & Grace LLC, its owner, members, managers, employees, agents, and contractors from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your breach of these Terms
• Your misuse of the service
• Any inaccuracy in the information you provide to us
• Any third-party claim arising from your teen's receipt of our materials

Dispute Resolution

We hope we never have a dispute. But if we do, here is how we will handle it:

Informal Resolution First: Before initiating any formal proceeding, you agree to contact us at amygrace.ceo@gmail.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: If we cannot resolve the dispute informally, you agree that any controversy or claim arising out of or relating to these Terms or your use of the service shall be settled by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Idaho. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: You agree to resolve any disputes with us on an individual basis only. You waive any right to participate in a class action, class arbitration, or any other representative proceeding.

Small Claims Exception: Either party may bring an individual action in small claims court if the claim qualifies.

Intellectual Property

"The Amy Grace Letters," "Luz & Grace," and our logo are trademarks of Luz & Grace LLC.

The content we mail to subscribers (letters and activity materials) is provided for personal use by your family only. You may not republish, resell, redistribute, or create derivative works from our materials without written permission.

Delivery

We mail to addresses within the United States via USPS. Delivery times are estimates and may vary. We are not responsible for delays caused by postal service disruptions, incorrect addresses provided by the subscriber, or circumstances beyond our control.

If a mailing is returned as undeliverable, we will notify you by email and pause future mailings until you provide an updated address.

Changes to These Terms

We may update these Terms from time to time. If we make material changes (anything that affects your rights or obligations), we will notify you by email at least 30 days before the changes take effect.

Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you disagree with a change, you may cancel your subscription before it takes effect.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Governing Law

These Terms are governed by and construed in accordance with the laws of the state of Idaho, without regard to its conflict of law principles.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Luz & Grace LLC regarding The Amy Grace Letters and supersede all prior agreements and understandings.

Contact Us

If you have questions about these Terms:

Luz & Grace LLC
Email: amygrace.ceo@gmail.com
Website: luzandgrace.com