Privacy Policy

Who We Are

The Amy Grace Letters is a service of Luz & Grace LLC, a limited liability company registered in the state of Idaho. We provide a monthly snail mail subscription that delivers handcrafted letters, activities, and encouragement items to teenagers ages 13–18.

If you have questions about this policy, contact us at hello@luzandgrace.com.

Information We Collect

We collect only the information necessary to deliver our service. Here is exactly what we collect and why:

From the parent or guardian (the account holder):

• Full name — to identify the account holder
• Email address — for account communication, billing receipts, and service updates
• Payment information — processed securely by Stripe (we never see or store your full card number)

From the teen (the recipient):

• First name only — so we can personalize their letters
• Age group (13–14, 15–16, or 17–18) — so content is developmentally appropriate
• Mailing address — so we can deliver the letters

What we do NOT collect:

• We do not collect the teen's full name, email, phone number, school, or social media handles
• We do not use cookies for advertising or behavioral tracking on our website
• We do not collect browsing behavior, location data, or device identifiers

How We Use Your Information

We use the information we collect for these purposes only:

• To personalize and mail letters to your teen
• To process your subscription payment
• To send you account-related communications (billing confirmations, service updates)
• To improve the quality and safety of our content

We do not use your information for advertising, profiling, behavioral targeting, or any purpose unrelated to delivering The Amy Grace Letters.

How Our Content Is Created

Transparency matters to us, especially when your teenager is the recipient. Here is how our content works:

The letters, worksheets, and activity materials in The Amy Grace Letters are created using artificial intelligence (AI) language models. These AI tools have been developed with extensive training in evidence-based adolescent psychology, therapeutic safety frameworks, and age-appropriate communication practices.

Every piece of content is safety-checked against clinical best practices in adolescent mental health before it is mailed. This includes screening for age-appropriateness, emotional safety, and alignment with established psychological principles.

Our content is not created or reviewed by licensed mental health professionals. The Amy Grace Letters is a wellness and encouragement service — not therapy, counseling, or clinical treatment. If your teen is experiencing a mental health crisis, please contact a licensed professional or call 988 (Suicide & Crisis Lifeline).

How We Protect Your Information

We take reasonable measures to protect your family's information:

• Payment data is handled entirely by Stripe, which is PCI-DSS compliant. We never see or store full credit card numbers.
• Our website is served over HTTPS with TLS encryption
• Access to subscriber data is restricted to essential service operations only

No system is perfectly secure. We cannot guarantee absolute security, but we are committed to protecting your information with the care it deserves.

Third-Party Services

We use a small number of third-party services to operate. Each has its own privacy policy:

• Stripe — processes subscription payments. Stripe Privacy Policy
• Netlify — hosts our website. Netlify may collect basic server logs (IP addresses, access times) for security and performance purposes. Netlify Privacy Policy

We do not sell, rent, or share your personal information with any third party for marketing, advertising, or any purpose beyond delivering our service.

Data Retention

We keep your data only as long as necessary:

• Teen data (first name, age group, mailing address) — retained during your active subscription and deleted within 60 days of cancellation
• Parent account data (name, email) — retained during your active subscription and deleted within 60 days of cancellation, except as required for tax and financial record-keeping
• Payment records — retained as required by tax law (typically up to 7 years), managed by Stripe

We do not retain data indefinitely. When data is no longer needed, it is deleted.

Your Rights as a Parent

As the parent or guardian who created the account, you have the right to:

• Review all information we hold about your teen
• Request correction of any inaccurate information
• Request deletion of your teen's information at any time
• Withdraw consent for data collection (by canceling the subscription)
• Request a copy of the data we hold about your family

To exercise any of these rights, email us at hello@luzandgrace.com. We will respond within 30 days.

Children's Privacy

The Amy Grace Letters is designed for teenagers ages 13–18. We do not knowingly collect information from children under 13. All subscriptions must be created by a parent or legal guardian.

By subscribing, you confirm that you are the parent or legal guardian of the teen listed and that you consent to the collection of the limited information described in this policy.

We comply with applicable provisions of the Children's Online Privacy Protection Act (COPPA) and state privacy laws regarding minors. We do not engage in targeted advertising to minors, and we do not sell personal information of any subscriber regardless of age.

Changes to This Policy

If we make material changes to this Privacy Policy, we will notify you by email before the changes take effect. We will not reduce your rights under this policy without your explicit consent.

Minor updates (such as formatting or clarifications that don't affect your rights) may be made without individual notice, but the effective date at the top of this page will always reflect the latest revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your family's information:

Luz & Grace LLC
Email: hello@luzandgrace.com
Website: luzandgrace.com