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Terms of Service

Effective April 3, 2026

The short version: You subscribe, we mail letters to your teen. $10/month, cancel anytime, no tricks. Our content is made with care but it's not therapy. Here are the details.

About These Terms

These Terms of Service ("Terms") govern your use of The Amy Grace Letters, a service of Luz & Grace LLC, an Idaho limited liability company. By subscribing to our service or using our website at luzandgrace.com, you agree to these Terms.

If you do not agree, please do not subscribe or use our service. We want this to be a good fit for your family — not an obligation.

The Service

The Amy Grace Letters is a monthly subscription service. For $10 per month, your teenager (ages 13–18) receives two physical mailings delivered to the address you provide. Each mailing includes a personalized letter, creative activity worksheets, and a small encouragement item (such as a bookmark, sticker, or card).

Content is tailored to three age groups: 13–14 (early adolescence), 15–16 (middle adolescence), and 17–18 (late adolescence).

Eligibility & Parental Responsibility

By subscribing, you confirm that:

  • You are at least 18 years old
  • You are the parent or legal guardian of the teen(s) listed as recipients
  • You authorize us to mail content to the address you provide
  • The information you provide (teen's first name, age group, mailing address) is accurate

Only parents or legal guardians may create subscriptions. Teens cannot sign themselves up. You are responsible for monitoring your teen's engagement with the materials we send.

Subscription & Billing

In accordance with Idaho Code § 48-603G and the federal Restore Online Shoppers' Confidence Act, here are your billing terms clearly stated:

  • Price: $10.00 per month
  • Billing: Your subscription automatically renews on the same date each month
  • Payment method: The credit or debit card you provide at signup, processed by Stripe
  • Charges continue each month until you cancel

By subscribing, you expressly consent to recurring monthly charges of $10.00 to your payment method. We will not charge you without this consent.

If we ever change our pricing, we will notify you by email at least 30 days before the new price takes effect. You may cancel before the change if you prefer.

How to Cancel

You may cancel your subscription at any time. Cancellation is easy and free — no phone calls required, no guilt trips, no fees:

  • By email: Send a cancellation request to hello@luzandgrace.com
  • Online: Through your Stripe customer portal (link provided in your welcome email)

Cancellation takes effect at the end of your current billing period. You will not be charged again after cancellation. If a mailing has already been prepared for your current billing period, it will still be delivered.

We process cancellation requests within 3 business days.

How Our Content Is Created

We believe in transparency about how we make what we send your teen.

The letters, worksheets, and activity materials are created using artificial intelligence (AI) language models that have been developed with extensive knowledge of evidence-based adolescent psychology, therapeutic safety frameworks, and age-appropriate communication.

Every piece of content is safety-checked against clinical best practices in adolescent mental health before it is printed and mailed. This process is designed to ensure that what reaches your teen is emotionally safe, age-appropriate, and grounded in research.

Our content is not created or reviewed by licensed therapists, psychologists, or other mental health professionals. We are transparent about this because your trust matters more than marketing language.

This Is Not Therapy

The Amy Grace Letters is a wellness and encouragement service. It is not:

  • Mental health treatment, therapy, or counseling
  • A diagnosis of any condition
  • Professional medical or psychological advice
  • A substitute for care from a licensed mental health professional

Our letters are designed to help teens feel seen, valued, and less alone. They are not designed to treat clinical depression, anxiety, or any other mental health condition. If your teen is struggling with their mental health, please seek support from a qualified professional.

Crisis Resources

If you or your teen are in crisis or experiencing thoughts of self-harm or suicide, please reach out immediately:

988 Suicide & Crisis Lifeline — Call or text 988 (available 24/7, free, confidential)

Crisis Text Line — Text HOME to 741741

Every letter we send includes these resources presented in a warm, non-alarming way. We take this responsibility seriously.

Intellectual Property

"The Amy Grace Letters," "Luz & Grace," and our logo are trademarks of Luz & Grace LLC.

The content we mail to subscribers (letters, worksheets, activity materials) is provided for personal use by your family. You may not republish, resell, redistribute, or create derivative works from our materials without written permission.

Limitation of Liability

To the fullest extent permitted by law:

  • The Amy Grace Letters is provided "as is" without warranty of any kind
  • We do not guarantee that our content will meet every teen's needs or prevent loneliness, sadness, or any other emotional experience
  • Our total liability to you is limited to a refund of the most recent month's subscription fee ($10)
  • We are not liable for indirect, incidental, or consequential damages

These limitations do not apply to: our gross negligence or willful misconduct, violation of law, personal injury caused by our direct action, or fraud.

Delivery

We mail to addresses within the United States via USPS. Delivery times are estimates and may vary. We are not responsible for delays caused by postal service disruptions, incorrect addresses provided by the subscriber, or circumstances beyond our control.

If a mailing is returned as undeliverable, we will notify you by email and pause future mailings until you provide an updated address.

Changes to These Terms

We may update these Terms from time to time. If we make material changes (anything that affects your rights or obligations), we will notify you by email at least 30 days before the changes take effect.

Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you disagree with a change, you may cancel your subscription before it takes effect.

Governing Law

These Terms are governed by the laws of the state of Idaho. Any disputes will be resolved in the courts of Idaho.

Contact Us

If you have questions about these Terms:

Luz & Grace LLC
Email: hello@luzandgrace.com
Website: luzandgrace.com

Luz & Grace, LLC
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© 2026 Luz & Grace LLC. Built in Idaho with love, in memory of Amy Grace.

If you or someone you know is struggling, please reach out: 988 Suicide & Crisis Lifeline (call or text 988) or Crisis Text Line (text HOME to 741741).